Warranty And Replacement Policy

Qlife Warranty Policy

All Qlife electric bicycles come with a one-year manufacturer’s warranty covering manufacturing defects for the original owner, subject to the terms and exclusions below.

2. Warranty Period and Eligibility

Warranty coverage is automatically registered when the original purchaser places an order through an official Qlife sales channel. The warranty belongs to the original purchaser, and the one-year warranty period begins on the date the original owner receives the bicycle.

A subsequent owner may receive the remaining warranty coverage only if both of the following conditions are met:

The one-year warranty period, measured from the date the original owner received the bicycle, has not expired.
The subsequent owner can provide the original owner’s name and original order number for verification.

Stolen or lost bicycles are not covered. Bicycles damaged to the extent that they can no longer be identified as Qlife products are also excluded from coverage.

3. Warranty Service Process

All Qlife electric bicycles carry a one-year warranty from the date of receipt against manufacturing defects in materials and/or workmanship. Complimentary accessories are excluded from warranty coverage.

Qlife will assist with replacing components that are defective or damaged due to issues with materials and/or workmanship, including damage sustained during shipping.

Qlife reserves the discretion to determine whether a bicycle or a component covered by this warranty is damaged or defective.

3.1 Submitting a Warranty Claim

If you believe your Qlife bicycle has an issue covered by this warranty, first contact the official website or authorized dealer from which you purchased it.

All warranty claims require proof of purchase and clear photos or videos showing the affected or damaged area.

Before formally submitting a warranty claim, we recommend contacting our Customer Support team at service@qlifebike.com so that we can help identify an appropriate solution. Valid warranty claims will be handled by Qlife within one year of the original retail purchase date.

Qlife will not ship replacement components until photos or videos of the affected area have been reviewed and verified. Supporting evidence must be submitted by email.

3.2 Shipping Damage Claims

In rare cases, a product may be damaged during shipping. If this occurs, contact service@qlifebike.com and provide photos or videos documenting the damage.

Scratches sustained by complimentary accessories during shipping do not qualify for replacement or compensation.

Shipping damage claims must be submitted within 7 days of receiving the electric bicycle. Claims submitted after this period will not be accepted.

4. Warranty Coverage

4.1 Frame

Qlife electric bicycle frames are covered for one year from the original retail purchase date.

A defective frame may be replaced with a new frame under this limited warranty. Labor costs associated with replacing the frame are not covered.

Qlife reserves the right to use replacement frames from inventory with minor cosmetic imperfections. At Qlife’s discretion, a defective frame may be replaced with the same model or the closest available equivalent.

Frame-related exclusions include, but are not limited to:

Corrosion.
Paint peeling, scratches, and impact marks.
Impact damage.
Irreversible modifications, such as drilling or welding.
Chain guards added to the frame, where applicable.

4.2 Battery

Qlife batteries are covered by a one-year limited warranty.

If a battery fails during the one-year warranty period, Qlife will repair or replace it at no charge. A repaired or replacement battery remains subject to the warranty period established by the original purchase date. The warranty period will not be extended or restarted.

Cash compensation is not available. Qlife reserves the discretion to assess and determine whether a battery is defective.

4.3 Components

Original Qlife components are covered by a one-year limited warranty. Components damaged by the user are not covered.

The owner is responsible for shipping costs for replacement components supplied under warranty.

Damage resulting from normal wear and tear, rather than a defect in materials or workmanship, is excluded. Qlife will assess the extent and nature of wear.

Excluded components and conditions include, but are not limited to:

Brake pads.
Brake rotors.
Spokes.
Tires and inner tubes.
Chains.
Chainrings.
Freewheels.
Cranksets.
Corrosion of electrical components.
Damage to or deterioration of product finishes, appearance, or aesthetics.

This limited component warranty is expressly limited to replacement of the following items when they have defects in materials and/or workmanship:

Handlebars.
Seatposts.
Saddles.
Brakes.
Lights.
Cranksets.
Pedals.
Rims.
Freewheels.
Transmission components.
Derailleurs.
Shifters.
Wiring harnesses.
Kickstands.
Reflectors.
Hardware.

5. General Warranty Exclusions

This limited warranty does not cover:

Defects or damage caused by accidents, abuse, misuse, abnormal use—including stunt riding, racing, or similar activities inconsistent with the product’s intended use—improper storage, abnormal exposure to liquids, chemicals, moisture, abrasive substances, sand or dirt, neglect, or unusual physical, electrical, or electromechanical stress.
Scratches, dents, and cosmetic damage, except where caused by Qlife.
Products whose serial numbers or barcodes have been removed, altered, damaged, tampered with, or rendered illegible.
Normal wear and tear.
Defects or damage caused by accessories, products, or auxiliary or peripheral equipment not supplied or approved by Qlife.
Defects or damage caused by assembly, testing, operation, maintenance, installation, service, or adjustment that does not comply with the Assembly Instructions and User Manual.
Defects or damage caused by collisions, fire, flooding, windstorms, lightning, earthquakes, severe weather, theft, blown fuses, or improper use of any power source.
Products purchased or used outside the United States or Canada.

For batteries, this limited warranty also excludes defects or damage caused by:

Charging with a charger that is not specifically designed for or compatible with the battery.
Improper use of a charger.
Broken battery seals or evidence of tampering.
Using the battery in equipment other than the electric bicycle for which it was intended.

6. Labor Costs for Component Replacement

Labor costs associated with the following circumstances are not covered:

Defects or damage caused by accidents, abuse, misuse, abnormal use—including stunt riding, racing, or similar activities inconsistent with the product’s intended use—improper storage, improper exposure to liquids, chemicals, moisture, abrasive substances, sand or dirt, neglect, or unusual physical, electrical, or electromechanical stress.
Scratches, dents, and cosmetic damage not caused by Qlife.
Products whose serial numbers or barcodes have been removed, altered, damaged, tampered with, or rendered illegible.
Defects or damage caused by accessories, products, or auxiliary or peripheral equipment not supplied or approved by Qlife.
Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, or adjustment that does not comply with the Assembly Instructions and User Manual.
Defects or damage caused by collisions, fire, flooding, windstorms, lightning, earthquakes, severe weather, theft, blown fuses, or improper use of electricity.
Products purchased or used outside the United States or Canada.

This warranty applies only to products purchased through authorized channels in the original country or region of purchase. If a product is shipped, transferred, or imported into another country or region for use, warranty service may be restricted or denied.

7. Contact Information

For questions about warranty coverage or to request warranty service, contact Qlife Customer Support:

Email: service@qlifebike.com
Phone: +1(272) 269-7011
Service Hours: Monday–Friday, 8:00 AM–5:00 PM Pacific Time